American Business Ethics are Based on Good Business

NO SHORTCUTS TO THE BANK

TBS

We are often asked to speak about the financial advantages of American entrepreneurial practices when we speak to people in emerging markets. Even though some American entrepreneurs may have forgotten, it is our ethics that ultimately give us the edge. Compare this to the new emerging economies … [Read more...]

Millennials Want a Positive Company Culture

FUN AT WORK?

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Seems like every week there’s a new report out on Millennials. The latest one from the management consulting firm Accenture is an eye opener. 60% of the 2015 grads in the survey said they would take a pay cut to work for a company that had a “positive social atmosphere.” Sure, 70% of all those res … [Read more...]

Saving Customers and Reputation Trumps Efficiency

By the Book May Mean Goodbye

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You'd think that saving customers and protecting your company's reputation would be more important than rigid adherence to cookie-cutter scripts and standard policies. They may promise efficiency but ignore special situations. But for many companies, management is so happy to have written policies … [Read more...]

Standing on Ceremony Can Lose the Sale

PROFESSIONAL OR IMPERSONAL

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Sometimes you can do everything right and still lose the sale. Why? Because the buyers simply don’t like you or your approach. Sometimes in an effort to be professional we can be read as mechanical, sterile, and heartless. Sure, it’s a thin line between too much information and not providing eno … [Read more...]